When is my order going to ship?
Your product will be handmade in our Toronto factory and requires time to be custom-made. For current shipping times, please refer to specific products on our website under "Shipping." If you’ve already placed an order and would like an estimated shipping date, please contact us.
How do I care for my furniture?
UPHOLSTERY: Most stains can be spot-cleaned with a little mild soap and water solution. Using a clean white cloth and a bit of the solution, rub the stain gently with circular motions. Once the stain has been removed, wipe the area again with only water to remove any soap. Finally, blot dry with a fresh cloth; do not leave affected area in direct sunlight while drying. For tougher stains, please consult a professional upholstery cleaner.
WHITE BONDED LEATHER or WHITE MICRO SUEDE: Please see above. Also, avoid wearing dark denim or other dark clothing while sitting in the chair; it may rub off onto the white fabrics and can be difficult to clean.
WOOD FURNITURE: Dust often with a soft dry cloth.
KIDS’ CHAIR COVERS & BASSINET COVERS: To avoid shrinking and fading, turn inside out and wash separately in cold water. Never allow covers to remain soaking in water, or colors may bleed. Do not put in dryer; lay flat to dry. Use a cool iron if necessary.
Is any assembly required for your products?
Does your furniture meet all North American safety standards?
Yes. All our products meet or exceed all Canadian and American safety standards.
Does your foam or fabric contain any harmful toxins or flame retardants?
No. All of our products do not contain any harmful toxins such as PBDE's or any flame retardants. We are committed to using safe, proven and sustainable supplies for all our customers, especially the littlest ones. For more info, please visit our sustainability page.
Is there a way to lock the gliding motion?
No, our gliders do not have the option of locking. However, our grano glider recliner will not glide once the chair is reclined.
Are any of your products available in COM (customer's own material)?
We do not offer COM. We can, however, manufacture the lumbar pillow that comes with the chair in your own supplied fabric. Please inquire about details.
What is your warranty and your return policy?
Our furniture comes with a one year warranty on manufacturing defects. Returns must be made within 14 days of receipt, in the original packaging; shipping either way is nonrefundable. For more details, please see our page on Shipping & Warranty.
Should I add any additional stain protection to my upholstered item like a Scotch-Guard?
No, we do not recommend treating our fabrics with any stain protectors or treatment products.
Where are your products made?
All our products are made in our Toronto, Canada factory, except for the stand that holds our ninna nanna bassinet, which is currently made in Asia.
What is bonded leather?
Bonded leather is a fabric made from 80% recycled leather and high grade polyurethane.Do you reccommend any kids furniture that go well with Monte Design furniture?
Does Monte Design Group support any charities?
Yes. We proudly support Sick Kids Hospital of Toronto, Children's Aid Foundation, along with several other local children's charities.
My baby always wakes up in the night…can you help???
We think so! Try holding baby in your arms while rocking or gliding in one of our chairs!! =)