Our Customer Service Associates and our professional shipping company partners want to ensure your furniture purchase goes smoothly and that your products are delivered safely, affordably and on time. Here's what is going to happen:
Same as above, but our courier may not call before delivery.
Before you sign for the delivery, it is important to inspect the packaging for any damage that may have occurred to your item while in transit. If there is visible damage to the box, please refuse delivery and contact us immediately at 1-866-604-6755. Also, please retain all packaging until you have fully inspected your products.
If you have any concerns with your purchase, we will do our best to address them for you. If you are not satisfied for any reason, we will gladly provide a merchandise refund within 14 days of receipt. Shipping charges to and from our warehouse will not be refunded on a return.
Product must be returned in the original packaging.
After 14 days, we will replace your merchandise against manufacturer's defect for up to one year.
Our furniture comes with a one year warranty on manufacturing defects. Please note our warranty is voided if the item has been re-upholstered or altered in any way (such as adding a fabric protector such as Scotchguard).
For shipping in Canada please visit www.montedesign.ca